Returns & Refunds Policy
Returns and Refunds Policy
30-Day Return Window
We want you to be completely satisfied with your Splesh purchase. You may return eligible items within 30 days of receiving your order for a full refund or exchange.
Eligibility for Returns
To qualify for a return, your item must be unused, unopened and in its original packaging with a valid receipt or proof of purchase. For health and hygiene reasons, opened toilet paper packs, tissue boxes or personal care items cannot be returned once the seal has been broken.
How to Start a Return
- Contact our customer support team via our Contact Us page, stating your order number and reason for return.
- We will provide return instructions and the correct return address.
- Pack the items securely in the original packaging where possible.
- Ship the package back to us using a tracked delivery service.
Please do not return items without prior authorisation. Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Refunds
Once your returned item is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 5-10 business days. If you have not received your refund after this period, please check with your bank or card issuer before contacting us.
Damaged or Defective Items
If you receive a damaged, defective or incorrect item, please contact us immediately. We will arrange a replacement or full refund – including return shipping costs – at no charge. Please retain all packaging and provide photographs where possible.
Exchanges and Cancellations
We offer exchanges for items that are defective or damaged on arrival. You may cancel your order at any time before dispatch. Once dispatched, our standard returns policy applies.
Statutory Rights
This policy does not affect your statutory rights as a consumer under UK law, including your right to cancel an online order within 14 days under the Consumer Contracts Regulations.
Last updated: July 2026